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We do everything we can to make sure you can get the best possible service at CharmDate. Visit our extensive Help/FAQs for answers to all of your questions.
Our site is dedicated to build an amazing online platform that helps members from worldwide connect with each other. Members can communicate with each other via a variety of dynamic and engaging tools including EMF Mail, Chat, Call Service, CamShare, Gifts & Flowers as well as other great services. Our site delivers you information and practical solutions for all your dating needs, making your online searching for a partner easier, fun and enjoyable. Once you become a member, you can browse the profiles of all members, enjoy free and dedicated customer services, and explore the site with a safe and secure system. Premium Services contain a range of privileges (subject to adjustments from time to time), such as access to unlock all member profile photos and priority response from Customer Care, etc. Our site provides other quality services that can be paid by credits, for example, EMF Mail, Chat, CamShare, Call Service, Video Show, etc. To quickly break down language and cultural barriers and communicate more seamlessly, try our pay-to-use services: » Our site takes online security and privacy very seriously. We use the most innovative and cutting-edge technology to ensure registration and usage is under a high level of security and protection. Our online data processing and payment systems are protected by GoDaddy and McAfee, leading authorities in online security. To protect your privacy, we use highly secured order processing services, verified by Visa and MasterCard SecureCode. Your transactions are 100% safe and guaranteed. See our Privacy Policy to learn more. For the protection, security and safety of all members, the exchange or sharing of private contact details of members is not permitted. » Credits are used to enjoy a host of paid services and features, such as EMF Mail, Chat, Call Services, Video Show and more. To buy credits, please click here. » Once you become a member, you can browse the profiles of all members for FREE, enjoy free and dedicated customer services, and explore the site with a safe and secure system. If you purchase Premium Services, you can enjoy a range of privileges (subject to adjustments from time to time), such as access to unlock all member profile photos and priority response from Customer Care, etc. Our site provides other quality services that can be paid by credits, for example, EMF Mail, Chat, CamShare, Call Service, Video Show, etc. You can choose whichever way to enjoy your communication with other members to build up a lasting relationship. » If you forget your password, you can click here to reset your password. If you forget your login email, please contact us and provide your name and birthday as submitted during registration, including your present email, then we will send you instructions for recovering your login details. » Yes. Go to the Profile section and follow the instructions. » Outstanding service quality is the key to our success. We put a lot of effort into fighting dishonest behavior harmful to the confidence of our members and reputation, and protecting the rights of every user on the site. Therefore, strict rules and regulations have been implemented, and there's a series of standards and guidelines to prevent fraudulent cases with regards to our members. To learn more about our protection against fraud, see our complete Client Protection Policy. » To search for a member, you can use any of the following options: » Our site provides an online communication platform and the lady profiles listed on the site are all verified. A verified profile means this lady has submitted copy of: As per our Risk Disclosure Statements, should it come to your attention irregularities or falsities in a lady's profile, please draw it to our immediate attention. » Our site has been a leader in global dating for decades. We receive letters from our members expressing their gratitude for our help almost every day. Our statistics show that tens of thousands of members have managed to meet someone and find success on our site. We will continue trying our best to assist members in using our services and solve any possible problem. » It's regretful that you face technical problems while using our services. We suggest you report the problems to customer care and provide us with the following details: + More FAQs Can't find the information you are looking for? Feel free to let us know by simply filling out the form below. Feedback Form
Important Note: If you are an existing member, please click here to login and then write to us. Live Chat Help
We are happy to provide live support to any member who needs our help, but please note that we may not always be available for online support. When we are offline, you may submit a ticket to us, our customer care team will get back to you as soon as possible. (责任编辑:) |


