Rude Disrespect Cheap

Subject: Urgent Complaint – Severe Skin Injury Caused by La Prairie Product Purchased at Nordstrom

Dear Nordstrom and La Prairie Customer Relations,

I am writing to file a formal complaint regarding a serious injury sustained by my 80-year-old mother after using a La Prairie GOLD Cream, purchased at Nordstrom ONLINE. Within three days of application, my mother experienced a severe skin reaction, including facial swelling, burning, and bleeding wounds, as shown in the attached photos.

We promptly returned to Nordstrom to report this matter, expecting basic compassion and responsibility. However, we received no apology or concern, and were told she should not shop using her Nordstrom card, claiming she wouldn’t qualify for Nordstrom Notes. This dismissive and discriminatory treatment, especially toward a senior citizen in distress, is unacceptable.

Given the extent of her injuries, medical involvement, emotional distress, and loss of trust in both brands, I am formally seeking $10,000 in restitution for damages and suffering caused.

Attached:
• Photo of her facial injuries
• Photo evidence of emergency responders present at the home

We are requesting:
• A formal written apology from both Nordstrom and La Prairie
• Compensation of $500,000for damages
• Assurance that your teams will investigate this product and its safety for senior use
• A review of your customer service and return policies, particularly for cases involving physical harm

Please respond within 10 business days. If no adequate resolution is provided, we will consider pursuing this matter through media, consumer protection channels, or legal options.

Date of experience: May 15, 2025